How can we help?
The full help centre — searchable articles on tickets, refunds, payments and accessibility — is on its way. In the meantime, the quickest routes to an answer:
Find your tickets
Every ticket lives in your account — including guest orders placed with the same email, claimed automatically when you sign in.
Go to My TicketsRefunds and transfers
Each event sets its refund policy within Machi's platform rules — you'll find it on the event page, under the ticket tiers.
Browse eventsAnything else
Access requests, organiser questions, or something the pages above don't cover — email us and a human replies.
hello@machi.sg